Refunds & Returns

 


Warranty & Returns on Adult Toys

For faulty products, we offer a 90 day replacement warranty from the date you received your product. Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on adult toy products. Please choose your products carefully before purchasing. We do not offer a satisfaction guarantee on any of our products but will strive to ensure that your customer needs and expectations are met.

This warranty is void in the event of misuse or abuse of the product. Discreet will not allow any claims for labour or other expenses necessary to replace or repair damages caused by defective product. Discreet distributes non-apparel products that are intended for use strictly as adult novelty toys for entertainment. They are not intended for medical use and have not been clinically tested. No medical claims are warranted or implied by the use of these products.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value or provide you with a full refund for the total value of the faulty product. Upon confirmation that the product is faulty, we will also refund you the return postage costs (receipt required).

Before returning a faulty product, please make the following checks first;

  • Make sure you are using the correct batteries
  • Make sure the batteries have been inserted correctly
  • Try new batteries
  • Make sure battery connectors are not wet or have moisture
  • Hold controls for 3-5 seconds to turn on

If the product is still faulty, it can be returned to the following return address . Please include your order number and product issue and we will revert back asap.

LB Fulfilment

Factory 27

9 Mirra Court

Bundoora

3083

Victoria

Australia 

 


Warranty & Returns on Apparel (Lingerie, costumes, etc…)

For a change of mind return or exchange, we offer a 90 day return/exchange policy. For health and hygiene reasons however, we do not accept returns for latex wear, pantyhose, stockings and stocking type bodysuits. Returned items must meet the following requirements or the exchange or refund will be rejected.

  • Labels must still be attached to the product.
  • Products are returned in their original undamaged box.
  • The product has not been worn (except to try on for size).
  • The product is not damaged or soiled.
  • The product has not been altered by you in any way.

Please remember to wear a liner when trying on lingerie bottoms or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.

For faulty products, we offer a 90 day replacement warranty from the date you received your product. Please choose your products carefully before purchasing. We do not offer a satisfaction guarantee on any of our products but will strive to ensure that your customer needs and expectations are met.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product. Upon confirmation that the product is faulty, we will also refund you the return postage costs (receipt required).

It can be returned to the following return address . Please include your order number and product issue and we will revert back asap.

LB Fulfilment

Factory 27

9 Mirra Court

Bundoora

3083

Victoria

Australia